Patient Services Representative at ConsumerMedical
Patient Services Representative
ConsumerMedical
Remote position
About the Company
At ConsumerMedical (www.consumermedical.com), we're a medical ally that empowers employees and their families to make better medical decisions at every point in their healthcare journey. We do this by combining our deep clinical expertise with compassionate, high-touch support and a unique understanding of all the challenges along the way.
We offer what only independent medical experts can: unbiased answers on any medical condition, vital information curated for each participant, advice based on hard evidence, assistance getting expert opinions, and the one-on-one support to make even the most difficult health decisions with confidence. Our comprehensive solution integrates medical decision support and expert medical opinion to guide individuals and families throughout the healthcare journey, while also reducing unnecessary elective surgeries and driving patients to the highest quality providers.
Purpose:
ConsumerMedical is looking for an outgoing professional to add to our team; this position is remotely based. The purpose of this role is to engage and activate the participants to seek the best treatment and healthcare decisions. Our Patient Services Representatives do this by assessing a caller's needs, understanding where they are in the treatment decision making process, and providing referrals and support for their particular needs.
Job Responsibilities
Builds effective rapport with all callers
Probes to ensure that all the needs of the participant are identified
Prioritizes the most important service needed
Works closely with the nurse team and or other teams to determine best method to satisfy participants need(s)
Identifies areas of potential impact during the enrollment process and communicates that to appropriate resource
Conducts outgoing phone calls to participants that have been referred to us in an effort to offer enrollment into our programs
Provides web navigation and assistance in registering on the patient- facing web site
Desired Skills and
Experience:
A college graduate in a health-related field or relevant work experience
Must be able to multitask while providing excellent customer service to our participants
Understands clinical terminology and has experience working with participants/consumers in a health-related environment
Experience communicating medical information to a non-medical audience
Strong organization skills and detail oriented approach to problem solving
Proficient with Microsoft Office Suite (excel, word, outlook, power point)
Experience working with a variety of digital/internet media and interest in exploring new information technology
Enthusiastic, must enjoy working independently and in a team environment
Must be comfortable with a fast paced, evolving operation
Strong telephonic communication skills requesting confidential medical information
Flexible and willing to perform other tasks as assigned
Ability to adapt to a fast-paced environment
Bi-lingual in English/ Spanish a plus
Interested candidates please submit cover letter and resume when applying.
Disclaimers:
Applicants, as well as position incumbents, who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.
ConsumerMedical is committed to the principle of equal employment opportunity. Applicants for employment and employees are reviewed on their individual qualifications for a position. Under no circumstances will ConsumerMedical discriminate against qualified persons on the basis of race, color, religious creed, retaliation, national origin, ancestry, sexual orientation, gender, gender identity/expression, disability, mental illness, genetics, choice of health insurance, marital status, age, veteran status, or any other basis prohibited under applicable law.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
ConsumerMedical
Remote position
About the Company
At ConsumerMedical (www.consumermedical.com), we're a medical ally that empowers employees and their families to make better medical decisions at every point in their healthcare journey. We do this by combining our deep clinical expertise with compassionate, high-touch support and a unique understanding of all the challenges along the way.
We offer what only independent medical experts can: unbiased answers on any medical condition, vital information curated for each participant, advice based on hard evidence, assistance getting expert opinions, and the one-on-one support to make even the most difficult health decisions with confidence. Our comprehensive solution integrates medical decision support and expert medical opinion to guide individuals and families throughout the healthcare journey, while also reducing unnecessary elective surgeries and driving patients to the highest quality providers.
Purpose:
ConsumerMedical is looking for an outgoing professional to add to our team; this position is remotely based. The purpose of this role is to engage and activate the participants to seek the best treatment and healthcare decisions. Our Patient Services Representatives do this by assessing a caller's needs, understanding where they are in the treatment decision making process, and providing referrals and support for their particular needs.
Job Responsibilities
Builds effective rapport with all callers
Probes to ensure that all the needs of the participant are identified
Prioritizes the most important service needed
Works closely with the nurse team and or other teams to determine best method to satisfy participants need(s)
Identifies areas of potential impact during the enrollment process and communicates that to appropriate resource
Conducts outgoing phone calls to participants that have been referred to us in an effort to offer enrollment into our programs
Provides web navigation and assistance in registering on the patient- facing web site
Desired Skills and
Experience:
A college graduate in a health-related field or relevant work experience
Must be able to multitask while providing excellent customer service to our participants
Understands clinical terminology and has experience working with participants/consumers in a health-related environment
Experience communicating medical information to a non-medical audience
Strong organization skills and detail oriented approach to problem solving
Proficient with Microsoft Office Suite (excel, word, outlook, power point)
Experience working with a variety of digital/internet media and interest in exploring new information technology
Enthusiastic, must enjoy working independently and in a team environment
Must be comfortable with a fast paced, evolving operation
Strong telephonic communication skills requesting confidential medical information
Flexible and willing to perform other tasks as assigned
Ability to adapt to a fast-paced environment
Bi-lingual in English/ Spanish a plus
Interested candidates please submit cover letter and resume when applying.
Disclaimers:
Applicants, as well as position incumbents, who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.
ConsumerMedical is committed to the principle of equal employment opportunity. Applicants for employment and employees are reviewed on their individual qualifications for a position. Under no circumstances will ConsumerMedical discriminate against qualified persons on the basis of race, color, religious creed, retaliation, national origin, ancestry, sexual orientation, gender, gender identity/expression, disability, mental illness, genetics, choice of health insurance, marital status, age, veteran status, or any other basis prohibited under applicable law.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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